08 May An Introduction to Apostrophes
This Sunday in Australia is a day dedicated to all mothers. Should it be written: Mother's Day? Mothers' Day? ...
01 May Politeness Under Pressure
Talking on the telephone is not always easy. We must respond politely to callers and quite often this happens when we’re stressed or in a hurry. What to do? In a business...
18 Apr Business Introductions
Picture this. You’re about to introduce a new junior employee to the Managing Director of your company. Who introduces who? What is the correct etiquette in this everyday business situation? It doesn’t matter...
07 Apr Spelling It Out
Last week, the title of my post was "Making Your Greetings and Sign-Offs WRITE". Some of my readers told me I should have used "right", not "write". Well, they could be right...
03 Apr Making Your Greetings and Sign-Offs WRITE
What is the correct etiquette for greetings and sign-offs for business emails and letters? Do you ever sit at the keyboard wondering if "Yours Faithfully" is appropriate, or should it...
27 Mar Moving the goalposts…and more business idioms inspired by sport
It’s that time of the year again when Australian Rules Football starts for another exciting season! Just thinking about this made me realise how many business idioms have been inspired by...
20 Mar The Chatty Caller
Everyone knows what it’s like to be stuck on the telephone with a very chatty caller. You want to end the conversation without appearing rude. How can you do this professionally? Here are...
09 Mar Seven Helpful Tips for Fabulous Emails
How do you ensure that your emails are the ones that get read and receive a reply? Have a subject line that stands out and gets attention! Make it clear,...
09 Mar Commonly Confused Words
The English language has many homophones – that is, words that sound the same but are spelled differently and have different meanings. Here's a guide to some of the most commonly...
09 Mar Business Kissing Etiquette
What is the best way to greet others in a professional setting? Should you kiss a co-worker when you greet them? What about when you meet a new colleague for...